at88 Privacy Policy

1 Introduction

This Privacy Policy explains how at88 — accessible at at88.vu — collects, uses, stores and protects personal information belonging to registered players and visitors. It applies to all users of the platform regardless of whether they access at88 through the website or the dedicated mobile app.

at88 is an online gaming and sports betting platform designed for Pakistani players. Because players trust us with real PKR balances and payment details tied to services like JazzCash, Easypaisa and bank accounts, we take data handling seriously. This policy is written to tell you clearly what happens to your information — not to satisfy a legal checkbox.

By registering an account or using the at88 platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy. Together, these three documents form the full agreement between you and at88.

2 Data We Collect

at88 collects personal data through several points — when you register, when you use the platform and when you contact support. The types of data collected fall into these categories:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs or health data. We collect only what is reasonably necessary to operate the platform securely and to process your transactions in PKR.

If you visit the at88 website without registering, we still collect basic technical data such as your IP address and browsing session information through cookies. See Section 6 for the full cookie policy.

3 How We Use Your Data

at88 uses your personal data for the following purposes:

• Account management: Creating and maintaining your at88 account, verifying your identity, and enabling login access securely.
• Transaction processing: Processing PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards; handling withdrawal requests and maintaining your balance records.
• Platform personalisation: Displaying relevant game recommendations, sports betting markets — including PSL, T20 and international cricket — and promotions based on your activity.
• Bonus and promotion management: Tracking wagering requirements, qualifying activity and promotion eligibility linked to your account.
• Fraud prevention and security: Monitoring account activity to detect unusual patterns, potential account sharing, bonus abuse or financial fraud.
• Customer support: Using your account history and communication records to resolve disputes, answer queries and provide assistance.
• Legal compliance: Retaining financial and identity records where required by applicable law or where requested by lawful authority.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, platform stability and the overall user experience.
• Marketing communications (optional): Sending you details of new promotions, bonuses and platform features — only if you have opted in to receive these.

4 Sharing Your Data

at88 does not sell your personal data to any third party. Data is shared with external parties only in the following limited circumstances:

• Payment processors: Financial data is shared with payment service providers — such as JazzCash, Easypaisa and banking partners — solely for the purpose of processing your transactions. These providers operate under their own privacy policies and security standards.
• Game and platform providers: Technical session data may be shared with certified game providers to deliver and validate game outcomes. This data does not include your full identity or payment details.
• Anti-fraud and security services: IP addresses and device fingerprint data may be shared with security services used to detect and prevent fraud, account takeover or money laundering activity.
• Legal and regulatory obligations: at88 will disclose personal data if required to do so by applicable law, court order or lawful request from a relevant authority. We will not disclose data beyond what is strictly required in such circumstances.
• Business transfers: In the unlikely event of a business restructure, merger or acquisition, your data may transfer to the successor entity — subject to the same privacy protections described in this policy.

All third parties with whom at88 shares data are required to handle it securely, use it only for the specified purpose, and not retain it beyond what is necessary. at88 does not allow third-party partners to use your data for their own marketing without your explicit consent.

5 Payment Data & PKR Transactions

Because at88 handles real PKR balances, we apply particularly strict controls to financial data. Here is how your payment information is managed:

• All payment transactions are processed through encrypted, secure payment channels. Data in transit between your device and payment processors is protected by TLS encryption.
• Card numbers, CVV codes and full bank account numbers are never stored on at88 servers. Payment tokenisation is used where applicable, meaning only a reference token — not the underlying payment credential — is retained.
• Your transaction history (amounts, dates, payment method type) is stored for account record-keeping and to comply with financial record-keeping obligations.
• Deposit and withdrawal records in PKR are maintained as part of your account history and are accessible to you through the platform.
• If at88 requests identity verification before processing a large withdrawal, the documents you provide are used solely for that verification purpose and handled with additional security controls.

at88 supports JazzCash, Easypaisa, Raast, IBFT bank transfers, Visa, Mastercard and other mobile wallets as available. Your choice of payment method is recorded against your account and used to route withdrawals back to the same method where platform rules require it.

6 Cookies & Tracking Technologies

at88 uses cookies and similar tracking technologies on the website and app. Cookies are small text files placed on your device that help the platform function correctly and give us useful information about how players use it.

The types of cookies at88 uses are:

• Essential cookies: Required for the platform to operate. These handle session management, login state and security functions. They cannot be turned off without breaking core platform functionality.
• Performance cookies: Used to collect anonymised data about which pages are visited most, how players navigate the platform and where technical errors occur. This data is used purely to improve the platform.
• Functional cookies: Remember your preferences — such as your preferred language setting or last-used payment method — so you don't have to re-enter them every session.
• Marketing cookies (optional): Used to track whether you arrived at at88 from a promotional link, so we can evaluate the performance of our own promotions. These are not used to track your activity across unrelated websites.

You can manage or block non-essential cookies through your browser settings. Note that disabling essential cookies may prevent parts of the at88 platform from working correctly. Continuing to use the platform without changing your cookie settings is taken as acceptance of our cookie use as described above.

7 Data Retention

at88 retains your personal data for as long as your account is active and for a defined period after account closure, in line with the following principles:

• Active accounts: Data is retained for the full duration of your account with at88, including all transaction records, game history and support communications.
• Closed accounts: After account closure, at88 retains financial records, identity verification data and transaction history for a period required to meet legal and anti-fraud obligations. This period is typically five years from the date of the last transaction, though specific requirements may vary.
• Marketing data: If you opt out of marketing communications, your preference is recorded and applied immediately. Your contact details may be retained on a suppression list to ensure we do not inadvertently contact you again.
• Support communications: Chat transcripts and email correspondence are retained for up to two years from the date of the interaction for quality assurance and dispute resolution purposes.

When data is no longer required and there is no legal reason to retain it, at88 securely deletes or anonymises it so it can no longer be linked back to you as an individual.

8 Your Rights Over Your Data

You have the following rights regarding the personal data at88 holds about you. To exercise any of these rights, contact the support team using the details in Section 12:

• Right of access: You can request a copy of all personal data at88 holds on your account. We will respond within a reasonable time frame.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you can ask us to correct it. You can update many details directly through your account settings.
• Right to erasure: You can request deletion of your personal data. This right is subject to any legal obligations that require us to retain certain records — for example, financial transaction data held for compliance purposes.
• Right to restrict processing: You can ask at88 to stop using your data for certain purposes while a dispute or verification request is being resolved.
• Right to data portability: You can request your personal data in a commonly used, machine-readable format so that it can be transferred to another service if you choose.
• Right to object to marketing: You can opt out of marketing communications at any time through your account settings or by contacting support. Opting out of marketing does not affect your ability to use the platform.

9 Security Measures

Protecting your data is not an afterthought at at88 — it is built into how the platform operates. The security measures in place include:

• TLS encryption on all data transmitted between your device and at88 servers, covering login, transactions and account management.
• Password hashing — your password is never stored in plain text. Even if server data were somehow accessed, passwords would remain protected.
• Session management controls that automatically log out inactive sessions and flag logins from unrecognised devices or locations.
• Two-factor verification options available on your account to add a second layer of protection to your login process.
• Internal access controls that limit which at88 team members can view your personal data, based on their role and the minimum required for that role.
• Regular security reviews of platform infrastructure and data handling processes.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been accessed without your authorisation, change your password immediately and contact support. at88 will investigate and take appropriate action as quickly as possible.

You also play a role in keeping your account secure. Do not share your password with anyone. at88 support staff will never ask for your password. Use a strong, unique password for your at88 account and do not reuse it on other websites.

10 Minors & Age Policy

at88 is strictly an adults-only platform. The minimum age to register and use at88 is 18 years old. at88 does not knowingly collect personal data from anyone under 18.

During registration, you confirm that you are 18 or older. at88 reserves the right to request age verification documents at any time. If we discover or have reason to believe that a user is under 18, the account will be suspended immediately, any balance will be returned to the payment source, and all associated data will be handled in accordance with applicable rules for the protection of minors.

If you believe a minor has registered on at88, please contact support immediately so we can investigate and take appropriate action.

11 Policy Updates

at88 may update this Privacy Policy from time to time. Where a change is material — meaning it significantly affects how your data is used or your rights under this policy — we will give reasonable advance notice, either through a platform notification or by direct communication to your registered contact details.

The "Last updated" date at the top of this page will always reflect when the most recent revision was made. We recommend reviewing this page periodically. Continued use of the at88 platform after a policy update constitutes your acceptance of the revised policy.

If you disagree with any changes made to this policy, you may close your account at any time by contacting support. Your data rights as described in Section 8 continue to apply after account closure.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how at88 has handled your personal information, the support team is available around the clock.

You can reach the at88 support team via live chat on the platform or by email at [email protected]. When submitting a data request, please include your registered account name and a brief description of your request so we can handle it promptly.

For responsible gaming concerns, self-exclusion requests or help managing your account activity, please visit the Responsible Gaming page where dedicated tools and guidance are available separately from general support.